At Forever Soles, quality is hugely important to us. That's what sets us apart from many. We carefully check every chain, every jewel, every clasp, every pair of shoes before it ships out to you. We take full responsibility for breakages and faults and do everything we can to help by quickly resending or refunding our customers. We know your wedding day is one special day to remember. We want to do everything we can to make sure you feel comfortable and confident in the products you are wearing.
CARING FOR YOUR BRIDAL SHOES
We believe comfort is one of the highest priorities and we aim to provide a shoe that fits like it was made especially for you!
We have added extra padding in the sole of shoe, but if you need more, gel Cushions can also enhance your level of comfort when wearing heels.
If your shoes feel too firm, consider leather stretch spray which stretches leather shoes for lasting relief and comfort.
Always remember to protect your satin, suede and soft leather footwear with an appropriate protector before wear. Please use water and stain protectors. This is ideal for repelling water and stains.
Do not machine wash your Forever Soles footwear as this will cause serious damage.
If they get dirty, remove the excess dirt with light wet cloth or clean brush. If your shoes accidentally get wet on your special day, give them a quick clean and then stuff them with white tissue paper and allow them to dry naturally, away from a direct heat source. This will prevent the outer materials drying out in a bad shape and cracking.
For heeled products, check your heel tips. If your heel tips start to wear down, take them to a good shoe repair shop and have them replaced to avoid causing further damage to your shoes. When purchasing leather products from Forever Soles please remember that it is a natural product and some variations between pairs in terms of colour and finishes may occur.
CARING FOR YOUR BAREFOOT SANDALS AND ACCESSORIES
Please treat your barefoot sandals, anklets and jewellery with gentle care. The gold and silver metals are an alloy based metal and not real silver and gold. The metals may fade in time but should shine up nicely with a jewellery cloth.
Avoid exposing metals to wet sand or water.
Salt will cause the metals to erode quickly, if you get your jewellery wet rinse them under fresh water and towel dry immediently. This may help avoid damage.
What postal service do we use?
We use Australia Post.
Shipping
We ship Mondays, Wednesdays and Fridays. We are a small business located in a remote area. We will work as quickly as possible to get your order out! We appreciate your patience.
Delivery Times/Costs in AUD.
Australian Customers:
Area 1 – Sydney, Brisbane, Gold Coast, Sunshine Coast, Northern Rivers, Toowoomba, Coffs Harbour, Port Macquarie, Newcastle, Central Coast, Woolongong, Canberra
Area 3– Regional areas outside above mentioned areas
Area 4 – Perth, Darwin
International Customers
New Zealand, Norfolk Is.
$15 FLAT RATE AUS POST EXPRESS (3-7 BUSINESS DAYS)
USA, Canada, Mexico, Japan, Fiji, Thailand
$15 AUS POST REGULAR SHIPPING, NO TRACKING (7-21 Business days)
$30 AUS POST EXPRESS SHIPPING (3-10 Business days)
UK, Europe, Spain
$20 AUS POST REGULAR SHIPPING, NO TRACKING (7-21 Business days) JEWELS ONLY
$45 AUS POST EXPRESS SHIPPING (3-10 Business days)
Rest of world:
$40AUS POST REGULAR SHIPPING, NO TRACKING (7-21 Business days) JEWELS ONLY
$60AUS POST EXPRESS SHIPPING (3-10 Business days)
Please be aware, some countries will add additional taxes and duties that the receiver will be responsible for. If these are refused, we will get the parcel returned to us and you will be refunded for the product, minus all postage costs for the return send.
Liability for lost or damaged goods
We highly recommend the express postal service. This includes tracking and a signature on delivery. Please be aware, once orders ship, they will become the responsibility of receiver. If your order has not arrived in the estimated timeframe, we will lodge an investigation and help track it and provide more information on the parcel whereabouts. We will need to wait for Australia Post to locate your parcel. Sorry no refunds can be given until we have a conclusion from Australia Post.
Customs/Import taxes for international orders
All international customers are responsible for the customs duties and taxes within their own country. For further information, please contact your local customs office.
Forever Soles will need to declare the full dollar value on international shipments. Unfortunately we cannot put a lower value on the parcel.
If the receiver refuses to pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee.
How are the products made?
We design our styles in Australia and then send our creations off-shore to be made. The designs go through a quality and approval process and are then returned to us where the details and trims are adjusted so they are a perfect fit for you. We love to bead, crochet, hand sew, dye and more!
All designs are carefully checked for quality defects, then packed into tissue paper, a Forever Soles calico gift bag and sent to you in a strong postage bag for protection.
How are the shoes sized?
All sizes are based on standard shoe sizing. Click on thesize chart in the bottom navigation on the site, or contact ushere. As part of the checkout process you will be asked for your normal shoe size. We make our shoes in Australian full sizes (sorry no half sizes).
We make shoes in the following size ranges:
Australian/US 6 - 12 UK 3 – 9 European 36 - 42
Please make sure you check the size drop down box to see what style we have available in each style.
If you have any questions about sizing please feel free to contact us.
Our shoes are based on a medium width foot. Please contact us to enquire about the exact width of particular styles if you think you have wide or narrow feet. You can measure the width of your foot (or favorite shoes) and we can see if we can find the perfect fit for you!
Sale items
Sale items are available for store credit or exchange only. Please email info@foreversoles.com for help.
Broken jewellery
All the jewellery created is handmade and delicate. We ask that you please treat your jewellery with extra care. Forever Soles is happy to fix any broken jewellery you receive. We understand that breaks can sometimes happen. We request you to contact us via email and send a photo of your item. You will need to arrange the postage back to us and your jewellery will be fixed and shipped back to you at no additional cost.
What if my shoes don't fit properly?
We will happily help you find the right size. Please see the return policy.
What happens if I don't like the shoe once it arrives?
We can happily arrange a refund for you. Please see the shipping and returns policy for more information.
How do I return an item?
Please view our Returns page for full information.
How long will my jewellery or shoes take to be shipped?
If the style is already in stock we can ship it within 1-3 days.
How much duty and taxes will I have to pay?
Customs policies vary from country to country; Forever Soles recommends that you contact your local customs office for further information. All international customers are responsible for the customs rates within their own country. Forever Soles will declare FULL value on international shipments and must include an invoice for customs should they require it. Unfortunately we cannot put a lower value on the parcel.
Does Forever Soles ship to multiple addresses?
Unfortunately, you may only ship to one address per order.
How soon can I get my order and how much will it cost?
Australia wide: It will take up to 5-7 days for you to receive your order once it has been shipped. Our head office is located in a remote area, so it takes the postal service longer to get the orders out.
For international shipping information, go to our Shipping page for more information.
Do you offer same day delivery in Australia?
No sorry, not at this stage. If you need express post, you can select this when placing your order. If you have any questions please contact us and we can arrange the fastest possible service for you for a small additional cost.
DETAILS
We have designed these nude leather flats with a silver chain that clasps around the ankle. These shoes come with two silver Deep Sea anklets that can be worn over the top of these shoes! You can also wear the shoes or the anklets on their own.
These simple nude flats are made from the softest leather. They feature a cushioned leather base and a rubber non-slip base.
Measurements
Size AU 5 / EU 36 = 235.2mm
Size AU 6 / EU 37 = 241.8mm
Size AU 7 / EU 38 = 248.4mm
Size AU 8 / EU 39 = 255mm
Size AU 9 / EU 40 = 261.6mm
Size AU 10 / EU 41 = 268.2mm
Size AU 11 / EU 42 = 274.8mm
Please contact info@foreversoles.com if you need help with sizing. We want your shoes & jewellery to fit perfectly, so if you have any problems after purchasing don’t hesitate to return your items for the right size.
CARE
Crafted with soft leathers and light-coloured fabrics, our shoes should be sprayed with water proofer or stain resistant before wearing. To clean, use a soft brush or slightly damp cloth to loosen the marks of dirt. Baby wipes can be a great option for gentle removal of marks!
REVIEWS
Interested in seeing what people say about our shoes? Click here to find out!
DELIVERY & SHIPPING
We deliver all over the world and ship within 1-3 business days (if in stock). Orders are carefully checked and packaged in our workshop near Byron Bay. If you have a pressing wedding date coming up, please let us know and we'll do everything we can to get you your order in time.
For Australian orders, delivery is between 3-7 business days. Western Australia can take up to 2 weeks. For international orders, delivery is between 7-21 business days.
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