ORDERING & PAYMENT
Placing an order
Please review all shipping information carefully. Upon placing your order, a confirmation page will display your order number. A Forever Soles Order Confirmation with your order details will be sent to you by e-mail.
How do I make a purchase?
Step 1: Search for a product by using the search box or the main navigation bars.
Step 2: After you have found the product you wish to purchase please select the colour and size you require from our drop down box. If a size is unavailable a "sold out" message will appear once selected. For more information on the product and its availability, contact us firstname.lastname@example.org.
Step 3: After you have made your selection, please click on 'Add to Cart' which will then take you to the 'Shopping Bag' page where you will be able to review your purchase, make adjustments or continue shopping.
Step 4: After you have reviewed your order and ensured you have ordered the correct size and/or colour, please click 'Cart' where you can check your order, and proceed to a paypal checkout or credit card checkout where you will be asked to enter in your payment details and billing and shipping information.
Step 5: After entering details, you will be forwarded onto the next step where you can review your order.
Step 6: After completing this you will be emailed a confirmation of your order via email. Please use this when corresponding with our Head Office, and await your purchase!
You may use the currency conversion button to view each product in your selected currency. We have the options of AUD, USD, GBP, CAD, NZD and EUR. Please be aware all orders will be processed in Australian dollars because we are an Australian based store.
Where can I add my discount code?
When checking out, you will be directed to your shopping cart summary page where you can type in a discount code on the right hand side of the screen.
PLEASE NOTE: Discount codes must be entered at the time of sale. Unfortunately we cannot refund if you do not enter it in. You are more than welcome to use the code on your next purchase.
Can I speak to someone about placing an order?
Of course you can! Please email email@example.com for more information. We will get back to you within 2 business days.
How do I know if an item is in stock?
If an item is out of stock, it will say "sold out" on the main picture. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. We keep very limited amounts of stock on hand and we are sorry if you miss out on your favourite item!
We occasionally have merchandise for sale that has not yet been received at our warehouse, or that has sold out and is being restocked. You can still order these items to reserve your favourite colour or size. We'll ship it to you when supplies are replenished. The expected ship date for preordered merchandise is listed on the product page and in your Shopping Bag during checkout. We will contact you via email if the item's replenishment date changes.
Price Adjustment Policy
Should an item from the website be marked down, please contact us within 14 days from the date of shipment. We will honour a one-time price adjustment. Credits will be applied to the original form of payment and will be reflected in 2-4 business days. Please contact us to request a price adjustment.
Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied to orders placed before the promotion discount was activated.
Can I include a gift message with my order?
Sure! Just leave a personal message in the additional comments section as you are checking out and we will include a personalized hand written card with the order.
What packaging will my order be shipped in?
For jewellery, your order will be delivered to you wrapped neatly in tissue paper and a calico Forever Soles gift bag. We then place it in a secure envelope to keep your product carefully protected.
For shoes, your order will be delivered to you wrapped neatly in tissue paper, and placed in either a box or shoe bag to keep your product carefully protected.
Can I make changes to my order?
We are not able to make changes or cancellations after your order has been placed. Please email us (firstname.lastname@example.org) immediately after placing your order and we will do our best to assist you. We apologize for any inconvenience.
Can I add items to an existing order?
Please contact us asap and we will help arrange additional items for you.
How will I know you received my order and when will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received. The payment will be automatically deducted from your nominated account. The exact timeframe is determined by you card's issuing bank.
What payment methods does Forever Soles accept?
Pay Pal - Register here: paypal.com
Bank transfer on request.
Credit Card - Visa and MasterCard
Zippay – Buy now, pay later.
Is my personal information kept private?