Please send your parcel back to the address below:
USA RETURN ADDRESS:
4283 Express Lane
Sarasota, FL 34249
PH: (941) 538-6941
You will need to arrange your own method of postage to this address. There will be an additional $30 AUD deducted from the refund to cover shipping costs back to Australia.
Please include THIS DOCUMENT with your parcel and clearly write 'YOUR NAME' on the outside of the package
- All returns must be sent within 30 days of receiving the item.
- PLEASE make sure the original invoice or order number is provided somewhere inside the parcel as proof of purchase.
- The item(s) is in original condition and original packaging, have not been damaged.
- Shoes must not be returned with worn or dirty soles – be cautious when trying on to prevent damaging leather soles. If soles are returned marked and not in re-sellable condition you will be contacted by customer service and a cleaning fee may be requested.
- Please make sure the tissue paper and little shoe bags are included in return to keep the shoe as safe in transit as possible.
- Please check to make sure there is no pet hair on the packaging.
- Please return the shoes as you opened them with buckles and clasps done up.
Once your return has been received we will refund you by your original payment method.
If you need an exchange, please purchase the size you require as a new and separate order. Make sure you do this asap so you don't miss out on the size you need.
FINAL SALE ITEMS
Any items marked 'FINAL SALE' in the title cannot be returned for exchange or refund. Please consider that all items listed as final sales are final. Please get in touch if you need assistance with sizing before you purchase these items.
Every item is checked by hand before being carefully packed. Unfortunately sometimes things can go wrong and we apologise if you receive anything that is less than perfect. We have a 3 month faulty claim period. Please note, this excludes general wear and tear.
To receive arrange a return on a faulty item please get in touch and email photos to firstname.lastname@example.org. We will cover all costs of postage for refund or exchange if item is deemed faulty.