For all Australian customers, please go to our returns portal and follow steps to make a return. Make sure you include your order confirmation email or write down your order number and name on a piece of paper, then carefully package up your Forever Soles items to be returned, ensuring to include the order number inside the parcel. 

You will receive a confirmation email from Australia post as soon as your return arrives, please allow 5 business days for processing your refund and up to 10 business days for the funds to be in your bank account. 

RETURN REQUIREMENTS

  • All returns must be sent within 30 days of receiving the item.
  • PLEASE make sure the original invoice or order number is provided somewhere inside the parcel as proof of purchase. 
  • The item(s) is in original condition and original packaging, have not been damaged.
  • Shoes must not be returned with worn or dirty soles – be cautious when trying on to prevent damaging leather soles. If soles are returned marked and not in re-sellable condition you will be contacted by customer service and a cleaning fee may be requested.
  • Please make sure the tissue paper and little shoe bags are included in return to keep the shoe as safe in transit as possible.
  • Please check to make sure there is no pet hair on the packaging.
  • Please return the shoes as you opened them with buckles and clasps done up. 

Once your return has been received we will refund you by your original payment method.

EXCHANGE

If you need an exchange, please purchase the size you require as a new and separate order. Make sure you do this asap so you don't miss out on the size you need. 

FINAL SALE ITEMS

Any items marked 'FINAL SALE' in the title cannot be returned for exchange or refund. Please consider that all items listed as final sales are final. Please get in touch if you need assistance with sizing before you purchase these items.

FAULTY ITEMS 

Every item is checked by hand before being carefully packed. Unfortunately sometimes things can go wrong and we apologise if you receive anything that is less than perfect. We have a 3 month faulty claim period. Please note, this excludes general wear and tear. 

To receive arrange a return on a faulty item please get in touch and email photos to info@foreversoles.com. We will cover all costs of postage for refund or exchange if item is deemed faulty.