How are the products made?

The Forever Soles shoes and jewellery are all designed from scratch in our East Ballina studio and sent off-shore to be manufactured. The designs go through a quality and approval process for several weeks (sometimes months!) and are returned to us where the details are adjusted to perfection. Each technical specialist works to ensure the highest quality finish at every step.

We are conscious of our ethical impact and choose suppliers that are 100% accredited (SEDEX audited) with their manufacturing process and give back to their workers and communities. 

All designs are carefully checked for quality defects, then packed into tissue paper, a Forever Soles calico gift bag and sent to you in a strong postage bag for protection.

 

How are the shoes sized?

All sizes are based on standard shoe sizing. Most shoes are a 'regular' fit. Click on the size chart. If you have any questions about sizing please feel free to contact us.

 

Sale items

Sale items can still be returned if they are not 100% perfect for a refund or exchange. They need to be returned within 7 days of receiving.

 

Broken jewellery / Faulty product

Forever Soles is happy to fix any broken jewellery or faulty product you receive. We request you to contact us via email and send a photo of your item for us to help resolve the problem.

 

What if my shoes don't fit properly?

We will happily help you find the right size. Please see the return policy.

 


What happens if I don't like the shoe once it arrives?

We can happily arrange a refund for you. Just get in touch with us.

 

How do I return an item?

Please view our Returns page for full information.

 

How long will my order take to be shipped?

If the style is in stock we can ship it within 1-4 business days. 

 

How much duty and taxes will I have to pay?

Customs policies vary from country to country; Forever Soles recommends that you contact your local customs office for further information. All international customers are responsible for the customs rates within their own country. Forever Soles will declare FULL value on international shipments and must include an invoice for customs should they require it. Unfortunately we cannot put a lower value on the parcel. 

  

How soon can I get my order and how much will it cost?

Australia wide: It will take up to 2-7 days for you to receive your order once it has been shipped. Our head office is located in a remote area, so it takes the postal service longer to get the orders out.

For international shipping, go to our Shipping page for more information.

 

Do you offer same day delivery in Australia?

No sorry, not at this stage. If you need express post, you can select this when placing your order.