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FAQ

How are the products made?

We design our styles in Australia and then send our creations off-shore to be manufactured. The designs go through a quality and approval process and are then returned to us where the details are adjusted so they are perfect. Each technical specialist works to ensure the highest quality finish at every step.

We are conscious of our ethical impact and choose suppliers that are 100% accredited (SEDEX audited) with their manufacturing process and give back to their workers and communities. 

All designs are carefully checked for quality defects, then packed into tissue paper, a Forever Soles calico gift bag and sent to you in a strong postage bag for protection.

 

How are the shoes sized?

All sizes are based on standard shoe sizing. Click on the size chart. If you have any questions about sizing please feel free to contact us.

 

Sale items

Sale items are available for store credit or exchange only.

 

Broken jewellery 

All the jewellery is handmade and delicate. Forever Soles is happy to fix any broken jewellery you receive. We understand that breaks can sometimes happen. We request you to contact us via email and send a photo of your item. You will need to arrange the postage back to us and your jewellery will be fixed and shipped back to you at no additional cost. 

 

What if my shoes don't fit properly?

We will happily help you find the right size. Please see the return policy.

 


What happens if I don't like the shoe once it arrives?

We can happily arrange a refund for you. Just get in touch with us.

 

How do I return an item?

Please view our Returns page for full information.

 

How long will my jewellery or shoes take to be shipped?

If the style is already in stock we can ship it within 1-3 days. 

 

How much duty and taxes will I have to pay?

Customs policies vary from country to country; Forever Soles recommends that you contact your local customs office for further information. All international customers are responsible for the customs rates within their own country. Forever Soles will declare FULL value on international shipments and must include an invoice for customs should they require it. Unfortunately we cannot put a lower value on the parcel. 

 

Does Forever Soles ship to multiple addresses?

Unfortunately, you may only ship to one address per order. 

 

How soon can I get my order and how much will it cost?

Australia wide: It will take up to 2-7 days for you to receive your order once it has been shipped. Our head office is located in a remote area, so it takes the postal service longer to get the orders out.

For international shipping information, go to our Shipping page for more information.

 

Do you offer same day delivery in Australia?

No sorry, not at this stage. If you need express post, you can select this when placing your order. 

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