Worried about what size to order? Don't be. If the fit isn't perfect, we'll be happy to arrange a return.
We offer a 14-Day return policy. If 14 days have gone by since your item has been delivered, unfortunately we cannot offer you a refund or exchange.
Sale items are excluded from refunds. (See more on sale items below)
Refund on full priced items must meet requirements:
- The original invoice/Order Number is provided as proof of purchase
- The item(s) is in original condition and original packaging, have not been damaged. Shoes must not be returned with worn soles – be cautious when trying on to prevent damaging leather soles. If soles are returned marked and not in re-sellable condition you will be contacted by customer service.
Once your return has been received we will refund you by your original payment method. Returned items will be refunded excluding the original cost of shipping.
How to return your order
In order to return your item, please fill out the returns form provided with your order or download the form by clicking here making sure to include your original order number.
Please include the completed form with the returned items and send to:
FOREVER SOLES RETURNS
PO BOX 7092
Once we have received your return, we will notify you by email and process your refund within 5 days, please allow up to 10 days for the refund to show in your account.
Please note return shipping is best sent via traceable method (we recommend registered post) to ensure safe and documented delivery. Forever Soles take no responsibility for missing incoming deliveries.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, however you may email info@foreversoles to arrange the return of a sale item in exchange for a credit for our online store in the form of a coupon code.
We do not process exchanges. If you 'd like to swap sizes, you may purchase another size/item online and we will happily provide a full refund for the original item once returned back to us, provided it is in its original condition, packaging, the original invoice is provided as proof of purchase and is returned within 14 days of delivery (please refer to Refunds and Returns information above).
We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your proof of purchase to firstname.lastname@example.org for further review. We have a 3 month faulty claim period. Please note, this excludes general wear and tear.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. Forever Soles take no responsibility in tracking your return.
Email email@example.com with any inquiries
Free returns for Paypal customers. More info here.
Online shopping just got even easier! We know that you sometimes want to return something and Paypal have now made it incredibly convenient to do so. If you use Paypal to order items online then all you need to do is: 1. Fill out the online form found in the claim portal 2. Add your receipts as proof of postage 3. Submit your claim to Paypal via email You can find out more on the Paypal website click here.