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At Forever Soles, quality is hugely important to us. That's what sets us apart from many. We carefully check every chain, every jewel, every clasp, every pair of shoes before it ships out to you. We take full responsibility for breakages and faults and do everything we can to help by quickly resending or refunding our customers. We know your wedding day is one special day to remember. We want to do everything we can to make sure you feel comfortable and confident in the products you are wearing.
CARING FOR YOUR BRIDAL SHOES
We believe comfort is one of the highest priorities and we aim to provide a shoe that fits like it was made especially for you!
We have added extra padding in the sole of shoe, but if you need more, gel Cushions can also enhance your level of comfort when wearing heels.
If your shoes feel too firm, consider leather stretch spray which stretches leather shoes for lasting relief and comfort.
Always remember to protect your satin, suede and soft leather footwear with an appropriate protector before wear. Please use water and stain protectors. This is ideal for repelling water and stains.
Do not machine wash your Forever Soles footwear as this will cause serious damage.
If they get dirty, remove the excess dirt with light wet cloth or clean brush. If your shoes accidentally get wet on your special day, give them a quick clean and then stuff them with white tissue paper and allow them to dry naturally, away from a direct heat source. This will prevent the outer materials drying out in a bad shape and cracking.
For heeled products, check your heel tips. If your heel tips start to wear down, take them to a good shoe repair shop and have them replaced to avoid causing further damage to your shoes. When purchasing leather products from Forever Soles please remember that it is a natural product and some variations between pairs in terms of colour and finishes may occur.
CARING FOR YOUR BAREFOOT SANDALS AND ACCESSORIES
Please treat your barefoot sandals, anklets and jewellery with gentle care. The gold and silver metals are an alloy based metal and not real silver and gold. The metals may fade in time but should shine up nicely with a jewellery cloth.
Avoid exposing metals to wet sand or water.
What postal service do we use?
We use Australia Post and DHL (for remote areas).
We ship Mondays, Wednesdays and Fridays. We are a small business located in a remote area. We will work as quickly as possible to get your order out! We appreciate your patience.
Delivery Times/Costs in AUD.
Area 1 – Sydney, Brisbane, Gold Coast, Sunshine Coast, Northern Rivers, Toowoomba, Coffs Harbour, Port Macquarie, Newcastle, Central Coast, Woolongong, Canberra
Area 2 – Melbourne, Adelaide, Bendigo, Albury Wadonga, Cairns, Townsville, Mackay, Hobart, Launceston
Area 3 – Regional areas outside above mentioned areas
Area 4 – Perth, Darwin
New Zealand - $15 flat rate. 3-10 business days.
International Registered Post - $20 USA, $25 for most other places. Price will be calculated at checkout for you. This is a signature on delivery service and will not include online tracking (7-21 business days for delivery).
International Express Courier (recommended) - Price will be calculated at checkout. (1-7 business days for door to door service).
Please be aware, some countries (e.g. Canada) will incur a higher fee if we need to send parcels using DHL. We want to make sure we use the best service to get the item to you safely. Please also be aware there may be additional taxes and duties required in your own country that the receiver will be responsible for.
Liability for lost or damaged goods
We highly recommend the express courier postal service. Please be aware, once orders ship, they will become the responsibility of receiver. If your order has not arrived in the estimated timeframe, we will lodge an investigation and help track it and provide more information on the parcel whereabouts. We will need to wait for Australia Post to locate your parcel. Sorry no refunds can be given until we have a conclusion from Australia Post.
Customs/Import taxes for international orders
All international customers are responsible for the customs duties and taxes within their own country. For further information, please contact your local customs office.
Forever Soles will need to declare the full dollar value on international shipments. Unfortunately we cannot put a lower value on the parcel.
Worried about what size to order? Don't be. If the fit isn't perfect, we'll be happy to arrange a return or help you with an easy exchange. If you order with Paypal, Paypal will reimburse your return shipping costs!
We offer a 30-Day Money Back Guarantee. If your shoes or body jewellery don't fit perfectly, we'll be happy to arrange a refund or help you with instructions on how to exchange it for the right size. Please see our exchange process below. And if any of our products don't meet your expectations in any way, we'll happily replace them or send you a full refund, whichever you prefer.
Please note, we do not accept returns on sale items unless they are deemed faulty.
Please contact email@example.com to receive return authorisation and wait for confirmation email.
If you notice any fault to the product, we require a photo of the damage to be emailed through.
Returned items should be in the original condition as when it was received. Please ensure all gift bags and shoe box also remain in same condition. Please be careful when trying shoes on. If the bottom of shoes are scuffed, dirty or damaged, we will need to withhold 20% of order to arrange for professional cleaning.
Customers will be responsible for shipping and handling charges for returns unless deemed faulty. If order is placed with Paypal, they can reimburse you for your return shipping costs! More info here.
We will credit your original method of payment, excluding shipping charges (unless goods are defective or not as ordered). Sometimes it can take a few days for the money to appear in your account after the return has been processed.
Free returns for Paypal customers. More info here.
Online shopping just got even easier! We know that you sometimes want to return something and Paypal have now made it incredibly convenient to do so. If you use Paypal to order items online then all you need to do is: 1. Fill out the online form found in the claim portal 2. Add your receipts as proof of postage 3. Submit your claim to Paypal via email You can find out more on the Paypal website click here.
We recommend you order the style or shoe you need as soon as you can so you don't miss out! Just follow the return process above to send back the size you don't want. This is the way exchanges are arranged at Forever Soles. We are also happy to provide a refund on all eligible returns.
Please contact firstname.lastname@example.org for any product related inquiries.
If you wish to return a faulty Product, Forever Soles will gladly repair, exchange or refund the original piece in accordance with the following process:
That the Product was purchased within 6 months of faulty date.
You must notify Forever Soles by email to receive return authorisation.
You must provide a "proof of purchase": an invoice, bank statement, email confirmation from Forever Soles.
You must return the Product to Forever Soles Head Office. (Address below)
Forever Soles will then refund the price to you in full, replace the Product or exchange for a different Product.
Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Forever Soles, however, please allow up to 14 days from the day You return the Product for Your account to be credited.
Exchanges are only possible if the item is available. Forever Soles can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make Your request clear when requesting Your return authorisation.
Return AddressFOREVER SOLES
PO BOX 7092
How are the products made?
We design our styles in Australia and then send our creations off-shore to be made. The designs go through a quality and approval process and are then returned to us where the details and trims are adjusted so they are a perfect fit for you. We love to bead, crochet, hand sew, dye and more!
All designs are carefully checked for quality defects, then packed into tissue paper, a Forever Soles calico gift bag and sent to you in a strong postage bag for protection.
How are the shoes sized?
All sizes are based on standard shoe sizing. Click on the size chart in the bottom navigation on the site, or contact us here. As part of the checkout process you will be asked for your normal shoe size. We make our shoes in Australian full sizes (sorry no half sizes).
We make shoes in the following size ranges:
Australian/US 6 - 12
UK 3 – 9
European 36 - 42
Please make sure you check the size drop down box to see what style we have available in each style.
If you have any questions about sizing please feel free to contact us.
Our shoes are based on a medium width foot. Please contact us to enquire about the exact width of particular styles if you think you have wide or narrow feet. You can measure the width of your foot (or favorite shoes) and we can see if we can find the perfect fit for you!
Exchanges and Returns
All sale items are final sale and cannot be returned or exchanged. If you have any questions about any styles, please email us before you place your order: email@example.com.
All the jewellery created is handmade and delicate. We ask that you please treat your jewellery with extra care. Forever Soles is happy to fix any broken jewellery you receive. We understand that breaks can sometimes happen. We request you to contact us via email and send a photo of your item. You will need to arrange the postage back to Australia and your jewellery will be fixed and shipped back to you at no additional cost. The return address is listed below.
What if my shoes don't fit properly?
We will happily help you find the right size. Please see the return policy.
What happens if I don't like the shoe once it arrives?
We can happily arrange a refund or exchange for you. Please be aware of custom making fees that are non-refundable. If you are getting designs made specific to your requests, we will be in contact with you via email to approve designs before they are shipped. Please see the shipping and returns policy for more information.
How do I return or exchange an item?
Please view our Shipping & Returns page for full information.
How long will my jewellery or shoes take to be shipped?
If the style is already in stock we can ship it within 1-3 days. For custom made jewellery or shoes, the usual turn around time is 1 week.
How much duty and taxes will I have to pay?
Customs policies vary from country to country; Forever Soles recommends that you contact your local customs office for further information. All international customers are responsible for the customs rates within their own country. Forever Soles will declare FULL value on international shipments and must include an invoice for customs should they require it. Unfortunately we cannot put a lower value on the parcel.
Does Forever Soles ship to multiple addresses?
Unfortunately, you may only ship to one address per order.
How soon can I get my order and how much will it cost?
Australia wide: It will take up to 5-7 days for you to receive your order once it has been shipped. Our head office is located in a remote area, so it takes the postal service longer to get the orders out.
For international shipping information, go to our Shipping & Returns page for more information.
Do you offer same day delivery in Australia?
No sorry, not at this stage. If you need express post, you can select this when placing your order. If you have any questions please contact us and we can arrange the fastest possible service for you for a small additional cost.
SOLD AS A SINGLE ANKLET
Add a sweet little touch to complete your unique look! The Lulu armband or anklet is a beautiful pearl accessory that will make you feel beautiful whether you are taking the big step into your new life with your partner, or just taking a walk down the beach.
Wear it your way.
Sold as a single anklet.
Please treat your anklet with gentle care. The silver colour will fade in time, so please keep in a safe dry place and clean with a jewellery cloth. Avoid exposing anklets to salt water.
21cm long with 10cm straps on each side
Worried about sizing? Don't be. Email us at firstname.lastname@example.org if you have any questions.
Anywhere in the world; ships within 1-3 business days.
Please view all prices here.
See all here.
GUARANTEE & RETURN POLICY
We will be happy to arrange a return or easy exchange if your anklet/s do not fit perfectly. We offer a 30-Day Money Back Guarantee. Please see our exchange process here. And if any of our products don't meet your expectations in any way, we'll happily replace them or send you a full refund, whichever you prefer.
Please see our full shipping and returns info here.
Our products are all designed in Byron Bay Australia and made with our suppliers off-shore. We maintain a great relationship with our suppliers by visiting them personally and ensuring all products are safely and ethically produced.
Each order is carefully checked and packed in our small workshop near Byron Bay, ensuring that every order is in perfect condition. If your product is in stock, we'll ship it within 1-3 business days. If not, you will see it marked as ‘pre-order’ in the product description. Once you place your order you will receive an email to notify you when your product will be packed and sent out in one of our jewellery bags. If you have a pressing wedding date coming up, please let us know and we'll do everything we can to get you your order in time.
For Australian orders, delivery is between 3-7 business days. Western Australia can take up to 2 weeks.
For international orders, delivery is between 7-21 business days.